Ethics channel

At MASOLIVER GROUP, we firmly believe in the importance of promoting a safe, ethical, equal, and trusting environment for all our employees, customers, and partners in general.

For this reason, we have implemented a robust Ethics Channel that allows anyone to report possible misconduct or ethical violations they have detected in our organization. This channel can be used to report any possible breaches or irregularities to the organization, as described in Law 2/2023 of February 20, which regulates the protection of individuals who report regulatory violations and the fight against corruption.

What events can be reported?

You can report through the Ethics Channel any events that you consider may constitute a breach of legal regulations, the Code of Ethics, or any internal regulations in force, such as:

Conduct related to fraud and corruption.

Conduct related to occupational health, safety, and hygiene.

Discrimination and harassment in the workplace.

Conduct relating to information security, data protection, and securities markets.

Anti-competitive practices.

Conduct contrary to human rights or harmful to the environment.

Other possible criminal or administrative offenses.

Key features:

Confidentiality: We understand that confidentiality is essential to encourage people to report concerns. We guarantee absolute confidentiality throughout the process and protect the identity of the person reporting the concern to the extent permitted by law. This includes the option of reporting anonymously.

Impartial investigation process: Once a complaint is filed, our team of experts will thoroughly investigate the matter in an objective and diligent manner in accordance with internal regulations and applicable legislation. Throughout the process, the rights of those involved must be respected, in particular the presumption of innocence.

Protection against retaliation: We will not tolerate any form of retaliation against individuals who report in good faith. We are committed to safeguarding the rights and integrity of those who dare to report any irregularities. We will take appropriate disciplinary action against any individual who retaliates against a whistleblower.

Resolution and follow-up: Once the investigation is complete, we will take the necessary actions to address the identified problem and, where possible, take corrective measures to prevent future violations. In addition, we are committed to keeping the reporting person informed about the progress and resolution of their report, whenever possible and permitted by law.

How to send a communication?

There are two options:

1. Using the co-resol app:
2. Download the co-resol app and accept notifications. It is free and available on the App Store and Google Play.
3. Press the “click” button and then enter the code MASOLIVER
    
4. Select the channel button.
    
5. Write your message, being as specific as possible. You can attach images and documentation.
    
6. Identify yourself or select the anonymity option. In either case, you must accept the Privacy Policy.
    
7. Once you have completed these steps, you will receive a message acknowledging receipt of your click.
    
8. Communication for follow-up on the click will be carried out via a secure chat (you can access it from the chat button on the app's home screen) until it is closed.

9. 

   Via website
   You can access it via this link: https://co-resol.bcnresol.com/webclick
   
   1. Click on the “Click here” button and enter the code MASOLIVER
   2. Select the channel button.
   3. Write your message, being as specific as possible. You can attach images and documentation.
   4. Identify yourself or select the anonymous option. In either case, you must accept the Privacy Policy.
   5. In this case, you will receive a unique identification code and password that you must save in order to continue communicating via secure chat about the status of your click.
   6. Whenever you want to know if you have a new message in the chat or want to provide more information, to ensure confidentiality, you must enter this code and password on the home page, under the “Access a previous click” button.

   

   Important

   This Ethics Channel is not an emergency service. This channel should not be used to report situations that pose an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.